Question

I bought an XPulse 200 4V bike from a showroom and I’m facing issues from the very first month of buying it. What do I have to do in this case?

Answer 1

If you're experiencing issues with your recently purchased TVS XPulse 200 4V bike, there are several steps you can take to address the situation:

1. Review the warranty: Check the warranty provided by TVS Motors for your bike. Typically, new motorcycles come with a manufacturer's warranty that covers certain repairs and replacements within a specific period. Review the terms and conditions of the warranty to understand your rights and the coverage provided.

2. Contact the dealership: Reach out to the showroom or dealership from which you purchased the bike. Explain the issues you are facing and provide specific details about the problems. They may be able to offer assistance or suggest appropriate solutions. If the issue is within the warranty period, the dealership should be your first point of contact.

3. Document the issues: Keep a record of the problems you are encountering with the bike. Note down the dates, descriptions of the issues, and any other relevant details. This documentation will be useful if you need to escalate the matter or if there are further discussions with the dealership or manufacturer.

4. Seek authorized service centers: If the dealership is unable to resolve the issues satisfactorily, you can consider visiting an authorized service center for TVS motorcycles. These centers have trained technicians who specialize in TVS bikes and can provide expert assistance. Check the TVS Motors website or contact customer support to find the nearest authorized service center.

5. Contact customer support: If you're unable to find a satisfactory resolution through the dealership or authorized service centers, reach out to TVS Motors' customer support directly. Explain the situation and provide them with the details of your concerns. They may be able to provide guidance or escalate the matter within the company for further investigation.

Remember to remain patient and maintain clear communication throughout the process. It's important to give the dealership and TVS Motors a fair opportunity to address and resolve the issues you're facing with your XPulse 200 4V bike.