Here are a few possible reasons why a client of KTM may experience a significant wait time for roadside assistance:
High call volume: If there is a surge in requests for roadside assistance, such as during peak riding seasons or in densely populated areas, it can lead to increased call volume and longer wait times.
Limited service coverage: If KTM's roadside assistance service has limited coverage in certain regions or remote areas, it may take longer to dispatch a service provider to the customer.
Unforeseen circumstances: Occasionally, unexpected situations like severe weather conditions, road closures, or traffic congestion can impact response times and cause delays in reaching customers in need of assistance.
It's important to note that the specific terms and conditions of KTM's roadside assistance program can vary depending on the country or region. If you have concerns about the wait times for roadside assistance, it is recommended to reach out to KTM's customer service or the provider of their roadside assistance program directly for more accurate and up-to-date information regarding their response times and policies.