I'm not a lawyer, but I can offer some general information. If you are experiencing issues with a new bike and have not received proper response or resolution from the service center, you may consider exploring legal options. Before proceeding with a legal notice, here are a few steps you can take:
Document the Issues: Keep a record of all the problems you have encountered with the bike, including dates, descriptions, and any attempts made to resolve the issues. Take photographs or videos if necessary to provide evidence of the problems.
Review the Warranty: Familiarize yourself with the terms and conditions of the warranty provided by the manufacturer or dealer. Understand your rights as a consumer and any obligations the manufacturer or dealer has in addressing defects or repairs.
Contact the Manufacturer/Dealer: Make a formal complaint to the manufacturer or dealer in writing, detailing the issues you have faced and the lack of proper response from the service center. Request a resolution or repair within a reasonable timeframe.
Seek Legal Advice: If the manufacturer, dealer, or service center fails to address your concerns or provide a satisfactory resolution, it may be advisable to consult with a lawyer who specializes in consumer protection or contract law. They can provide guidance on your specific situation and advise you on the next steps, including the possibility of sending a legal notice.
Sending a legal notice is a formal communication that expresses your intention to take legal action if the issues are not resolved. A lawyer can help you draft and send the legal notice, ensuring that it includes the necessary details and demands for resolution.
Remember, the specific legal procedures and consumer protection laws can vary from country to country, so it's important to consult with a legal professional who is familiar with the laws in your jurisdiction. They can provide you with the most accurate advice based on the specific laws and regulations applicable to your situation.