If you have concerns or complaints regarding the delivery of your Royal Enfield bike, there are a few steps you can take to address the issue:
Contact the dealership: Start by reaching out to the Royal Enfield dealership from where you purchased the bike. Explain the situation and the specific problems you encountered during the delivery process. They should be your first point of contact to resolve any delivery-related issues.
Customer service: If your concerns are not adequately addressed by the dealership or if you have difficulties reaching them, you can contact Royal Enfield's customer service directly. Look for their official contact information, such as their website or customer support hotline. Explain your complaint and provide any relevant details or documentation.
Written complaint: If you want to escalate the matter or have a formal record of your complaint, consider submitting a written complaint to Royal Enfield. This can be done via email or traditional mail. Be sure to include all relevant details, such as your contact information, order details, and a clear description of the issues you faced during the delivery process.
Social media and online forums: Another avenue to express your concerns and seek resolution is through social media platforms and online forums dedicated to Royal Enfield owners and enthusiasts. Royal Enfield has an active presence on social media, and publicly sharing your complaint can sometimes get their attention and prompt a response.
Remember to remain calm and provide a clear, concise description of your complaint when communicating with the dealership, customer service, or any other channels. Providing supporting evidence, such as photographs or documentation, can also be helpful in resolving the issue.