If you have a complaint about customer service at a Honda dealer, such as Kun Honda, there are a few steps you can take to address the issue:
Contact the Dealership: Start by reaching out to the dealership directly. Speak with the customer service or service department manager and explain your concerns in a clear and polite manner. Provide specific details about your experience and express your dissatisfaction. In many cases, the dealership will strive to resolve the issue and improve their customer service.
Honda Customer Service: If you are unable to resolve the matter with the dealership, you can escalate your complaint to Honda's customer service. Contact Honda's customer service department through their official website or by phone. Explain the situation, provide the necessary details, and express your dissatisfaction with the customer service you received at the specific dealer.
Write a Letter or Email: If you prefer a written complaint, you can compose a formal letter or email detailing your experience and concerns. Address it to the dealership's management or Honda's customer service department. Be sure to include specific dates, names of individuals involved, and any supporting documentation or evidence that can support your complaint.
Online Reviews and Forums: Consider sharing your experience on online review platforms or Honda-related forums. Be factual and provide an honest account of your customer service experience. This can serve as feedback for others and may also catch the attention of the dealership or Honda representatives who monitor these platforms.
Better Business Bureau (BBB): In some countries, such as the United States, you can file a complaint with the Better Business Bureau (BBB). Visit the BBB website for your specific region and follow their process for lodging a complaint against the dealership.
Remember to remain calm, respectful, and factual when communicating your complaint. Providing specific details and keeping a record of your communication can help support your case. By sharing your concerns, you contribute to the dealership's or Honda's awareness of the issue, and they can take steps to improve their customer service and address the situation.